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Best practices for eCRM
The Customer Relationship Management is first of all and before anything else, a business strategy technologically supported and not the other war around. It consists on identifying the value of the clients, to keep them, develop them and get new ones. In this perspective, the prospecting of acquiring new clients begins with WEBinar while sales in itself, especially the presentation to prospects, is done in eSales.

customer loyalty
e-learning
video conferencing
meeting
sales
training
software
skype
emeeting
web conference
webconference
audioconference
internet video conference
webinar
teleconference
webcast
web presentation